Article on the importance of listening in the business setting. Explains what listening is, gives guidelines, and lists barriers.

This article dicusses many aspects of nonverbal communication - eye contact, facial expressions, distance, paralanguage, and more. This is a very good introduction to the subject.

Discusses communication barriers, particularly in the work environment, and examines how to overcome them. Barriers discussed include noise, faulty feedback, poor media selection, mental barriers, poor word selection, time and space barriers, and lack of empathy.